Highly motivated and results-driven Lead Technical Support Engineer with a strong foundation in enterprise networking, AI-powered camera systems, and Linux environments. Proven ability to own complex issue resolution, drive customer success, and influence product improvements, backed by diverse internship experiences with industry leaders like HPE Aruba, Verkada, and Cisco Meraki. Seeking to leverage advanced technical expertise and a passion for problem-solving to excel in challenging networking or technical support roles.
Lead Technical Support Engineer
Sunnyvale, CA, US
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Summary
As the primary Technical Support Engineer, Nicholas Zink leads issue resolution across complex networking, storage, and AI-powered camera systems, ensuring enterprise customer success and influencing product improvements.
Highlights
Spearheaded primary technical support for enterprise customers, independently resolving complex issues across networking, storage, and AI-powered camera systems to ensure optimal system performance.
Engineered system deployments and maintenance, proactively monitoring infrastructure health and troubleshooting intricate technical issues utilizing advanced Linux tools and network diagnostics.
Facilitated seamless customer onboarding and ensured technical success through close collaboration with sales and product engineering teams, directly influencing product development cycles.
Technical Marketing Engineer Intern
San Jose, CA, US
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Summary
As a Technical Marketing Engineer Intern, Nicholas Zink collaborated on cutting-edge networking technologies, validated solutions, and presented technical insights to key stakeholders.
Highlights
Contributed to the development and validation of solutions incorporating Wi-Fi 7/6E, IoT, SD-WAN, and cloud services, enhancing expertise in next-generation enterprise networking environments.
Designed and implemented diverse network topologies, rigorously testing and validating Aruba solutions to ensure robust performance and reliability.
Delivered impactful technical presentations to audiences including engineers, customers, and partners, effectively communicating complex concepts and product value.
Technical Support Engineer Intern
San Mateo, CA, US
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Summary
As a Technical Support Engineer Intern, Nicholas Zink provided critical support for enterprise security products, delivering best practices and resolving a high volume of customer cases.
Highlights
Diagnosed and resolved complex network, hardware, and software issues for enterprise security products, minimizing downtime and improving system stability.
Delivered best practices and comprehensive integration support, enabling customers to maximize the value and seamless deployment of security solutions.
Successfully resolved over 430 customer cases, demonstrating strong problem-solving skills and contributing to high customer satisfaction ratings.
Network Support Engineer Intern
San Francisco, CA, US
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Summary
As a Network Support Engineer Intern, Nicholas Zink diagnosed and resolved critical network issues, effectively communicating technical solutions to customers and partners.
Highlights
Identified and rectified network outages, misconfigurations, and complex networking issues, ensuring continuous network operation and stability.
Articulated complex technical resolutions clearly and concisely to diverse audiences, including customers and partners, enhancing understanding and trust.
Information Technology Representative
Coolidge, AZ, US
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Summary
As an Information Technology Representative, Nicholas Zink provided essential multi-campus IT support and managed service requests, ensuring efficient tech operations.
Highlights
Delivered comprehensive IT support to users across multiple campuses via phone, email, and in-person channels, resolving diverse technical challenges.
Efficiently managed Active Directory user accounts and processed IT service requests within ServiceNow, improving system access and support workflow.
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Bachelor of Science
Information Technology
Grade: 3.8
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Associate of Arts
General Education
Grade: 3.8
Wi-Fi 7/6E, IoT, SD-WAN, Network Topologies, Network Segmentation, Network Configuration Templates, Cisco Meraki, Aruba Solutions, Network Diagnostics.
Issue Resolution, Customer Onboarding, Technical Success, Infrastructure Health Monitoring, System Deployment, Problem Solving, Integration Support, Enterprise Security Products.
Linux, Active Directory, ServiceNow, Flask, Python.
Technical Presentations, Cross-functional Collaboration, Product Improvement Feedback, Customer Communication, Partner Engagement.
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Summary
Developed a Flask-based web app to emulate hotel operations and integrated Aruba network segmentation. Presented solution to technical marketing and sales teams, demonstrating use cases for the hospitality industry.
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Summary
A collaborative research initiative exploring the contemporary applications and constraints of Network Configuration Templates within the Cisco Meraki Dashboard.